Last Updated: November 2025
DESIMA (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and process personal information in compliance with applicable U.S. privacy standards and the Peruvian data protection law (Ley N.º 29733 and its regulations).
This Policy applies to our website www.desima.us, our WooCommerce payment system, our consulting and digital services, and our Commercial Agent Chatbot.
1. Data We Collect
We may collect the following personal data:
- Name, email, phone number, and contact information
- Account information when a user creates an account
- Payment-related information (processed by third parties, not stored by DESIMA)
- Project and service history
- Messages and interactions with our Chatbot
- Technical data such as IP address, device information, and usage analytics
- Any information voluntarily provided by the client
We do not collect sensitive information unless strictly necessary and with explicit consent.
2. How We Use Personal Information
Your data may be used to:
- Provide consulting, IT, software development, and marketing services
- Process payments and generate invoices
- Operate and improve the Commercial Agent Chatbot
- Create user accounts and authenticate access
- Respond to support requests and communications
- Enhance website security and performance
- Improve our services and user experience
3. Legal Basis for Processing
Depending on your location, we process data based on:
- U.S. law: legitimate business purposes and contractual necessity
- Peruvian law: consent, contractual necessity, legal obligations, or legitimate interest
You may withdraw consent at any time by emailing info@desima.us.
4. Data Sharing and Third-Party Providers
We may share data with:
- WooCommerce and payment processors
- Project management tools such as Trello, Asana, Jira
- Communication platforms such as Slack
- Hosting and cloud service providers
- Legal authorities when legally required
All third parties must adhere to confidentiality and security obligations.
5. Security Measures
We implement appropriate technical and organizational measures including:
- SSL encryption
- Access controls
- Secure servers and hosting
- Data minimization practices
Although no system is entirely invulnerable, we take reasonable steps to protect your information.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this Policy or to comply with legal requirements.
Users may request deletion of their data at any time.
7. Your Data Rights
U.S. Users:
- Right to access
- Right to correction
- Right to deletion
- Right to opt-out of data sale (DESIMA does not sell personal data)
Peru Users (ARCO Rights):
- Access
- Rectification
- Cancellation
- Opposition
To exercise your rights, email: info@desima.us
8. Cookies and Tracking Technologies
We use cookies to improve functionality, analyze usage, and enhance security. You may disable cookies in your browser settings, though some features may not function properly.
9. Chatbot Use and Data
The Commercial Agent Chatbot may store user interactions to improve response accuracy and assist with service requests. No chatbot data is sold or used for unrelated purposes.
10. Account and Data Deletion
Users may request account deletion and removal of all personal information by:
- Submitting the Data Deletion Request Form
- Emailing info@desima.us
Deletion requests are processed within 15 business days.
11. Policy Updates
DESIMA may update this Privacy Policy at any time. The most recent version will always be available on this page. Continued use of the Site constitutes acceptance of the updated Policy.
If you have questions regarding our Privacy Policy, please contact us at: info@desima.us