Last Updated: November 2025
These Terms & Conditions (“Terms”) govern the access and use of the website www.desima.us (the “Site”), our WooCommerce payment platform, our digital consulting services, and our automated Commercial Agent Chatbot (collectively, the “Services”), operated by DESIMA (“we”, “us”, or “our”).
By accessing the Site or using our Services, you acknowledge that you have read, understood, and accepted these Terms. If you do not agree, you must stop using the Site and Services.
1. Purpose of the Site and Services
DESIMA provides professional services including IT Consulting, Software Development, Digital Solutions, Marketing Consulting, and other specialized services. Some service URLs are private and accessible only through direct links or search engines, not through the homepage.
We also provide:
- A WooCommerce system for secure payment links
- A Commercial Agent Chatbot for client assistance
- Client accounts used solely for payment processing or access to certain deliverables
2. User Accounts and Registration
Creating an account is optional. An account may be required for processing payments or accessing certain project resources.
The user agrees to provide accurate and updated information. DESIMA may suspend accounts that contain false data, are used for illegal purposes, or violate these Terms.
Users may request account deletion at any time by submitting our Data Deletion Request Form or by emailing info@desima.us.
3. Payments, Billing, and Digital Services
All payments are processed securely through WooCommerce and third-party payment processors. DESIMA does not store card details.
Because we provide digital services, consulting, and custom software tools, all payments are final and non-refundable unless explicitly agreed in a written contract with the client.
Additional terms may apply for custom projects through a Statement of Work (SOW) or commercial agreement.
4. Use of Third-Party Platforms
Depending on the nature of the project, DESIMA may use external platforms such as Trello, Asana, Jira, Slack, cloud hosting services, or task management tools. DESIMA is not responsible for outages or failures caused by third-party platforms.
5. Commercial Agent Chatbot
The DESIMA Commercial Agent Chatbot assists with questions, service onboarding, quotations, and account deletion requests.
Users understand and accept that:
- The Chatbot is not a human representative
- Conversations may be stored for quality and improvement
- No Chatbot communication constitutes a binding agreement until confirmed in writing by a human representative
6. Intellectual Property
All trademarks, logos, text, software, and content on the Site belong to DESIMA or its licensors. Users may not copy, reuse, distribute, or reverse-engineer any part of the Site without written authorization.
7. Prohibited Conduct
- Attempting unauthorized access to systems or accounts
- Introducing malware, bots, or malicious scripts
- Engaging in fraudulent, abusive, or illegal behaviors
- Bypassing payment processes or system restrictions
Violations may result in account termination and legal action.
8. Limitation of Liability
To the maximum extent permitted by U.S. and Peruvian law, DESIMA is not responsible for indirect damages, loss of data, interruptions, or third-party service failures. Services are provided “as is” and without guarantee of uninterrupted availability.
9. Modifications to the Terms
DESIMA may update these Terms at any time. Updates will be posted on this page with their effective date. Continued use of the Site constitutes acceptance of updated Terms.
10. Applicable Law and Jurisdiction
These Terms are governed by:
- United States law for U.S.-based users
- Peruvian law for Peruvian users or operations conducted within Peru
Disputes may be resolved before U.S. or Peruvian courts depending on the client’s jurisdiction unless another venue is agreed in a formal contract.
If you have any questions about these Terms, please contact us at: info@desima.us